There exists a world where support issues are resolved quickly, communication flows easily, and employees or customers are empowered to contribute to a smooth service experience. That world is Infix.
Built on Microsoft Power Platform, Infix is designed to transform the way you handle support tickets. Infix is a service desk solution that is intentionally created to be secure and able to grow with your needs, offering a single platform to manage clients and service requests. It aids your support team by providing technologically advanced processes to prioritize problems, monitor how they are solved, and keep a complete collection of helpful information.
- View all tickets (active, assigned, resolved) on a dashboard allowing you to track progress.
- Describe issues in simple terms, attach files, and submit your request effortlessly.
- Receive instant notifications about the status of your ticket.
- Prioritize a list of tickets, allowing you to focus on what matters most.
- Communicate directly with Requesters within the app, ensuring clarity and quick resolution.
- Use a comprehensive knowledge base to find solutions faster and share your expertise with colleagues.
- Monitor ticket trends, response times, and team performance with powerful analytics tools.
- Tailor the service desk processes to fit your organization’s unique needs, ensuring efficiency and effectiveness.
- Easily manage user roles and permissions, ensuring that everyone has the access they need to succeed.
By proceeding, you have read and agreed to our privacy policy
Check your mail.
Your Article Has Been Sent to your Mail.
Check your mail.
The Demo Has Been Sent to your Mail.
